I am always examining companies I interact with. For example, if I go to buy a pair of shoes, I will check out how the sales staff treats me, where the shoes are displayed, what decorations catch my eye, etc. 99% of the time I find things they should do to improve their service or product. So, that 1% of companies that make the mark (actually 1% is on the high side) are companies I feel I can really learn from. I view that company as a company I should follow.
Over the years I have visited and revisited such a company, Chick-fil-A. Every time I visit one of their locations I find the same thing: order, a clean store (even the bathrooms feel new), a quality product, quality employees, respect for the customer, a vision for people beyond their store.
The founder, S. Truett Cathy, is a true visionary. Even at the age of 89, where most people have either died or long since retired, Truett Cathy is still very active – producing and developing. It is amazing to say the least.
Everything about Chick-fil-A is well thought out. Nothing at the store happens by chance. The music piped into the store is family-oriented, the employees are people most would love to have work for them, the store owners are hand-picked, and even the prizes in the kids meals are educational! I failed to mentioned so many other areas where Chick-fil-A is successful due to lack of time and fear I will sound too much like a commercial (it should be mentioned that I wrote this without any payment of any kind or knowledge of anyone from Chick-fil-A).
My cleaning company, First Maid, strives to incorporate the same values, and service as Chick-fil-A. I honestly believe that we would be successful in doing this even without Chick-fil-A … but it sure makes it easier having Chick-fil-A as a role model.
I have owned First Maids for over 12 years and while I am talking with my clients, doing the books, or training my cleaning techs (I have to say … I have the best maids in the world!!!), I often think about what exactly the homeowner will do with the extra time in their life I gave them. Will they take the “Time” and spend it with their children, or will they work more hours to make more money, or maybe they might just relax with a book. It really doesn’t matter to me how they spend their “Time” after all it is their time.
However, I am reminded of the simple but thought provoking words Jim Rohn said about ‘Time’, “Time is more valuable than money. You can get more money, but you cannot get more time.” If you think about his words, they ring true! There is nothing I can do to make me a teenager again. That part of my life is gone. I can’t go back.
Another similar thought is … Do people dying say on their deathbed … “I need to make more money”? No, they all want the same thing, more time or they want to see their loved ones. I think that giving people their time back is perhaps the most valuable thing we provide for our customers.
I like to think that our customers are some of the smartest people in the world. Why? Because they hire us to do the things they don’t like to do, which frees up their time to do the things they enjoy doing. Very few people find joy from cleaning a toilet. We do. We love cleaning and if cleaning involves us sticking our hands in a toilet, we’ll do it!
They also hire us for our expertise. We know the right way to clean. Yes, there is a wrong way to clean. The right way to clean saves time and produces wonderful results.
So … if you are spending your time cleaning your home and you would rather be doing other things … pick up the phone and call us. We love to clean! We love to give you your time back.