I am always examining companies I interact with. For example, if I go to buy a pair of shoes, I will check out how the sales staff treats me, where the shoes are displayed, what decorations catch my eye, etc. 99% of the time I find things they should do to improve their service or product. So, that 1% of companies that make the mark (actually 1% is on the high side) are companies I feel I can really learn from. I view that company as a company I should follow.
Over the years I have visited and revisited such a company, Chick-fil-A. Every time I visit one of their locations I find the same thing: order, a clean store (even the bathrooms feel new), a quality product, quality employees, respect for the customer, a vision for people beyond their store.
The founder, S. Truett Cathy, is a true visionary. Even at the age of 89, where most people have either died or long since retired, Truett Cathy is still very active – producing and developing. It is amazing to say the least.
Everything about Chick-fil-A is well thought out. Nothing at the store happens by chance. The music piped into the store is family-oriented, the employees are people most would love to have work for them, the store owners are hand-picked, and even the prizes in the kids meals are educational! I failed to mentioned so many other areas where Chick-fil-A is successful due to lack of time and fear I will sound too much like a commercial (it should be mentioned that I wrote this without any payment of any kind or knowledge of anyone from Chick-fil-A).
My cleaning company, First Maid, strives to incorporate the same values, and service as Chick-fil-A. I honestly believe that we would be successful in doing this even without Chick-fil-A … but it sure makes it easier having Chick-fil-A as a role model.