A Company to Follow

I am always examining companies I interact with. For example, if I go to buy a pair of shoes, I will check out how the sales staff treats me, where the shoes are displayed, what decorations catch my eye, etc. 99% of the time I find things they should do to improve their service or product. So, that 1% of companies that make the mark (actually 1% is on the high side) are companies I feel I can really learn from. I view that company as a company I should follow.

Over the years I have visited and revisited such a company, Chick-fil-A. Every time I visit one of their locations I find the same thing: order, a clean store (even the bathrooms feel new), a quality product, quality employees, respect for the customer, a vision for people beyond their store.

The founder, S. Truett Cathy, is a true visionary. Even at the age of 89, where most people have either died or long since retired, Truett Cathy is still very active – producing and developing. It is amazing to say the least.

Everything about Chick-fil-A is well thought out. Nothing at the store happens by chance. The music piped into the store is family-oriented, the employees are people most would love to have work for them, the store owners are hand-picked, and even the prizes in the kids meals are educational! I failed to mentioned so many other areas where Chick-fil-A is successful due to lack of time and fear I will sound too much like a commercial (it should be mentioned that I wrote this without any payment of any kind or knowledge of anyone from Chick-fil-A).

My cleaning company, First Maid, strives to incorporate the same values, and service as Chick-fil-A. I honestly believe that we would be successful in doing this even without Chick-fil-A … but it sure makes it easier having Chick-fil-A as a role model.


About First Maid

I own and operate a home cleaning service in Jacksonville, FL. I have owned the maid service for over 14 years so I know what I am doing by now. Our maids are just incredible. I love all of my girls... they are simply the best! I hope to have some wonderfully exciting things to talk about. I think the vast majority of the stuff will be about cleaning homes and maids and dust and dirt and things going on in Jacksonville, FL.
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